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Guidance on building better digital services in government
Maria Dayton is a Presidential Innovation Fellow working on government wide customer experience at the U.S. General Services Administration and White House’s Office of Management and Budget. She formerly consulted with governments regularly on strategic communications and data policy.
User-centered design is critical for meetings—from the front lines to C-suite. How might we host more hands-on learning sessions and experience exchanges to improve and customize the way the federal workforce communicates to diverse stakeholders?